CLINIC POLICIES

OUR CANCELLATION POLICY
We understand that sometimes life may get busy and you may have to cancel or reschedule your appointment. Please give us at least 48 hours notice. Otherwise, a cancellation fee of 50% of the cost of your of your treatment will be charged. If less than 24 hours notice or you are a no-show, 100% of the service cost will be charged.

If you need to cancel, please give us a call on 01243 697979. Please don’t text, email or put a message on social media.

 
BOOKING FEES
A  30% non refundable booking fee will be charged prior to your appointment which is applicable across all treatments and services.
​
The booking fee will be taken at the time of booking your appointment whether online, in person or over the phone. This will be deducted from your final bill. We reserve the right to cancel your appointment without notice if you have not paid your booking fee 48 hours prior to your appointment.

All appointments require 7 working days notice prior to transferring your appointment. Your booking fee will then be transferred to future appointments made.

​

If you cancel your appointment with less than 72 hours notice, you will be expected to pay half the treatment cost you booked for. If you cancel your appointment on the day or are a no show, you will be expected to pay the full amount of the treatment booked as a prescription has been specifically ordered for you. 

​

Should you miss your Botox top up appointment, this may be rebooked if able to do so in a timely manner however will have an additional cost of £50 per area. 

​

By paying the booking fee, you are confirming you are happy with these terms and conditions. 

 

From the beginning of November through to the end of January, no appointment swapping without the loss of your booking fee. 

 
The booking fee will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason. 
​

KEEPING ON-TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment. If you are 15 minutes late or more, your appointment will be cancelled and you will lose your booking fee.

CUSTOMER COMPLAINTS POLICY
OUR PRIORITY IS FOR YOU TO BE COMPLETELY SATISFIED WITH THE SERVICE YOU RECEIVE FROM US. WE RUN A PROFESSIONAL BUSINESS, SO WE AIM FOR THE HIGHEST STANDARDS IN EVERYTHING THAT WE DO. COMPLAINTS ARE RARE, BUT WE TAKE THEM SERIOUSLY, SO WE HAVE A COMPLAINTS POLICY AND PROCESS WE FOLLOW TO MAKE SURE THINGS ARE PUT RIGHT WHERE NEEDED AND WE LEARN FROM YOUR FEEDBACK. 

PROCESS 
Contact our Clinic and tell us you are not happy with the service you’ve received. Whether it is while you’re in the clinic or as soon as possible after leaving. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks. 
If you have already left the clinic, don’t go to another clinic or practitioner as we have the right to see exactly what the service or treatment you received from us looks like. If you go elsewhere before coming back to us for us to see the problem we will not be able to take your complaint further. We will arrange a suitable time for you to come back to our salon and discuss your complaint in private. 

Where we think your complaint is reasonable, we will redo a part or all of the treatment again as soon as possible, free of charge. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be. 
Chichester Beauty Aesthetics does not discriminate based on any protected characteristics, and is supportive of client needs, within the restrictions of their services and spaces. We have zero tolerance for any form of harassment and/or discrimination, and will take action against these behaviours as we see fit, in line with our clinic policy.